Procedure of cards servicing with POS-terminal

- CLEAR - return to initial position;

- BACK SPACE - edit keys (deleting symbols);

- ALPHA - keys for letter symbols input;

- FUNC ENTER - action confirmation keys;

- 0..9 - digit and letter keyboard.

Payment for the goods.

1. Drive the client card with magnetic strip downwards. If the card has a chip, place it in the terminal chip-reader with the chip upwards.

2. The list of available transactions will appear on the display. GOODS PAYMENT is set by default, confirm by pressing the green key.

3. Enter the last 4 digits of the card number and confirm by pressing the green key.

4. Compare the card number and validity term with the information shown on a POS-terminal display. If the data coincides, confirm by pressing the green key.

If the data does not coincide this means that the card is fake (see additional instruction to the agreement).

5. Enter the necessary amount and confirm by pressing the green key.

6. In some cases the terminal may request the client PIN-code. In this event the client should enter the PIN-code on the POS-terminal digital keyboard or external PIN-pad, and the cashier confirms the transaction by pressing the green key.

7. The terminal tries to connect to the bank processing (host) to carry out authorization.

8. "TRANSACTION APPROVED" notice on the display means that the transaction was carried out successfully.

After the terminal had printed two cheques, one is signed by the cashier and returned to the client, and the second is signed by the client and kept by the cashier.

Client signature on the cheque is obligatory. Unsigned cheque allows the bank to refuse transaction reimbursement. If the signature on the cheque does not coincide with the signature on the card, the client must provide passport and show the signature on the cheque once more. If the signatures do not coincide again or the client refuses to sign the cheque, you must refuse to carry out transaction on the card and cancel the transaction (see «TRANSACTION CANCELLATION»).

If the transaction was refused one cheque is printed, explaining the reasons for refusal.

If the explanation text shall be the following: «PIN PROCESSING ERROR», see "LOADING DATA TRANSFER PARAMETERS".

Transaction cancellation.

1. Drive the client card with magnetic strip downwards. If the card has a chip, place it in the terminal chip-reader with the chip upwards.

2. The list of available transaction will appear on the display. With the keys F1 (upwards) and F4 (downwards) choose "CANCEL" and confirm by pressing the green button.

3. Enter the cashier number, password and confirm by pressing the green button.

4. Enter the last four digits of the card number and confirm by pressing the green button.

5. Compare the card number and validity term with the information shown on a POS-terminal display. If the data coincides, confirm by pressing the green key. If the data does not coincide this means that the card is fake (see additional instruction to the agreement).

6. Enter the four digit number of the cheque on which the transaction is cancelled, and confirm by pressing the green key.

7. Repeat the actions in paragraphs 7, 8 of the "GOODS PAYMENT" section.

Goods restitution.

1. Drive the client card with magnetic strip downwards. If the card has a chip, place it in the terminal chip-reader with the chip upwards.

2. The list of available transaction will appear on the display. Choose "RETURN" with the keys F1 (upwards) and F4 (downwards) and confirm by pressing the green key.

3. Enter the cashier number and password and confirm by pressing the green key.

4. Repeat the actions in paragraphs 3, 6 of the "GOODS PAYMENT" section.

5. "TRANSACTION APPROVED" notice on the display means that the transaction was carried out successfully.

After the terminal had printed two cheques, one is signed by the cashier and returned to the client, and the second is signed by the client and kept by the cashier.

Client signature on the cheque is obligatory. Unsigned cheque allows the bank to refuse transaction reimbursement. If the signature on the cheque does not coincide with the signature on the card, the client must provide passport and show the signature on the cheque once more. If the signatures do not coincide again or the client refuses to sign the cheque, you must refuse to carry out transaction on the card and cancel the transaction (see «TRANSACTION CANCELLATION»).

If the transaction was refused one cheque is printed, explaining the reasons for refusal.

Procedure of chip cards acceptance.

1. Place the card in the terminal chip-reader with the chip upwards. The card shall remain in the chip reader till the end of the transaction.

2. Order of the subsequent actions is the same as for magnetic cards (see paragraphs. 2,5,6,7,8 «GOODS PAYMENT»).

3. After the terminal prints the cheques, and the notice "WITHDRAW YOUR CARD" will appear on the display, withdraw the card from the chip-reader.

4. If the chip is damaged and cannot be read, the terminal will offer to make the transaction using magnetic strip. Only after it you may drive the card through the magnetic strip reader, order of service is similar to that of the magnetic cards.

Cheque copy printing.

After sending the data package cheque copy for this transaction cannot be done.

To print a copy of the last transaction cheque you should press the functional key F2 and confirm the transaction by pressing the green key. After it the terminal will print one copy of the last transaction cheque.

Sometimes it is necessary to print the cheque copy for the transaction made during the day before sending the data package.

You should:

1. Enter the menu by F1 key.

2. The list of available transactions shall appear on the display.

Choose "CHEQUE COPY PRINTING" with the keys F1 (upwards) and F4 (downwards) and confirm by pressing the green key.

3. Enter the cashier number and password and confirm by pressing the green key.

4. Enter the four-digit number of the cheque, the copy of which is to be printed, and confirm by pressing the green key. The terminal will print one copy. This copy will be identical to the original, but there will be indicated that this is a copy on the cheque.

Information package sending.

The terminal must send the information package for the remittance of funds to be carried on the completed transactions. This package contains information on the performed transactions. This will be done automatically in the established time at the end of each working day (sending time is agreed with the cashiers for convenience of work). It is possible to send the information package manually at any convenient time.

You should:

1. Enter the menu by F1 key.

2. The list of available transactions shall appear on the display.

Choose "RESULTS RECONCILIATION" with the keys F1 (upwards) and F4 (downwards) and confirm by pressing the green key.

3. Enter the cashier number and password and confirm by pressing the green key.

4. The terminal will try to connect to the bank processing (host) and send the information package.

5. The terminal will print reconciliation cheque is the transaction is successful.

If there were no card transactions during the day after the last information package sending the terminal will print a cheque "TRANSACTION ERROR". This does not mean any malfunctions.

Cheque paper replacement in the terminal.

Yellow indicator light means that cheque paper is in the POS-terminal and red flashing light means that the terminal has ran out of paper. If there are red strips on the cheques, it means that the paper will run out soon.

To replace the paper you should:

1. Open the paper tray lid by pressing downwards the key on the right side of the POS-terminal.

2. Place a paper roll, pull its end out and close the tray lid tightly.

The paper should be inserted in such way that temperature-sensitive side (the side that gets dark if scratched with a nail) would face the user.

Clock setup.

You should carry out clock setup if the time shown by the terminal does not correspond with the real time.

You should:

1. Enter the menu by F1 key.

2. The list of available transactions shall appear on the display.

Choose "CLOCK SETUP" with the keys F1 (upwards) and F4 (downwards) and confirm by pressing the green key.

3. Enter the cashier number and password and confirm by pressing the green key.

4. Enter new date and time with the digital keyboard as shown in the example and confirm by pressing the green key.

Data transfer parameters loading.

If the transaction on client card PIN-ode entering was denied and the terminal printed the cheque "PIN PROCESSING ERROR", you need to carry out data transfer parameters loading transaction.

You should:

1. Enter the menu by F1 key.

2. The list of available transactions shall appear on the display.

Choose "KEYS LOADING" with the keys F1 (upwards) and F4 (downwards) and confirm by pressing the green key.

3. Enter the cashier number and password and confirm by pressing the green key.

4. The list of available transactions shall appear on the display.

Choose "WORKING" with the keys F1 (upwards) and F4 (downwards) and press the green key, then choose "PIN KEY" and confirm by pressing the green key.

5. The terminal tries to connect to the bank processing (host) and load the parameters.

6. After successful loading the terminal carries out initialization and prints successful loading cheque.

7. Repeat PIN-code entry transaction. If the transaction was denied once more and the terminal printed the "INCORRECT PIN" cheque, the client has entered his PIN-code incorrectly.

If the client enters his PIN-code incorrectly three times in succession, the card shall be automatically blocked and the client will have to apply to the issuing bank for subsequent use of the card.

If there will appear the notice 'PIN PROCESSING ERROR", it is necessary to contact the issuing bank.